Here are some of our most frequently asked questions.
If you don’t see your question and still need help, scroll to the bottom of our page and fill out a ticket to be submitted to our help desk.
Our new Login Portal is the user icon located on the left side of the screen. It is the second icon going down.
Get a quick overview of where to go if you need to reset your password:
The new site has separate donor portals and project manager portals.
If your sidebar is yellow, then you are in the donor portal.
To change this, go to the upper right hand corner of your screen, to the left of your icon and your name, there is a drop down menu that is yellow and says “Donor.” Click this and select “Project Manager.”
This may prompt you to log in again. Once you log in, you will then be directed to a new dashboard with a blue left hand bar with more options. The small box on the upper right hand corner should now say “Project Manager“
The first step in starting your project website set up and design is filling out our Website Design Form.
You can do this by logging in to your portal, then select Tickets on the left hand side menu, click Other Forms, and then the Add Form button, as shown below:
Select New Project Design Guide and answer the questions to the best of your ability.
If you still need help, please go to our Contact page and send us a ticket or call (719) 323-2236.
To download the instructions for setting up your project website CLICK HERE
CLICK HERE TO GIVE towards a project’s initial fee and you will be directed to the “Initial Fee for New Projects” page.
Once you get to the “Donation Details” section, please include the name of the project in the comments of the donation so we can correctly designate the donation to your project.
5550 Tech Center Dr Suite 303
Colorado Springs, CO 80919
719 260 1213
1 800 531 4075